cekap88 Privacy Policy

1. Who We Are

cekap88 ("we", "us", "our", "the Platform") operates the online casino and sports betting service available at cekap88.net, targeting Malaysian players and denominating all transactions in Malaysian Ringgit (MYR). cekap88 is the data controller for the personal information collected through the Platform.

For data-related enquiries, Members may contact the cekap88 data protection team by email at [email protected]. Please include "Data Privacy" in the subject line for prompt routing.

2. Personal Data We Collect

cekap88 collects the following categories of personal data from Members and visitors:

• Identity Data: Legal full name, date of birth, national identity number (MyKad number or passport number), nationality, and copies of identity documents submitted for KYC verification.
• Contact Data: Email address, mobile phone number, and residential address (including postcode and state within Malaysia).
• Financial Data: Bank account details, eWallet identifiers (Touch n Go eWallet, Boost), transaction history including deposit and withdrawal amounts and timestamps.
• Account Data: Username, hashed password, account registration date, login history, session timestamps, and game activity records.
• Technical Data: IP address, browser type and version, device type and operating system, screen resolution, time zone, and referring URL.
• Usage Data: Pages visited, features used, games played, bet amounts and outcomes, session duration, and navigation paths within the Platform.
• Communications Data: Records of live chat conversations, support ticket submissions, and email correspondence with the cekap88 support team.

3. How We Collect Your Data

cekap88 collects personal data through the following means:

• Direct Provision: When you register an Account, complete KYC verification, make a deposit or withdrawal request, contact support, or respond to a survey.
• Automated Technologies: Through cookies, web beacons, and server logs that record your interaction with the cekap88 website and Platform features.
• Third-Party Sources: From payment processors (including FPX, Maybank2u, CIMB, and eWallet providers) who confirm transaction outcomes; from identity verification service providers used in the KYC process; and from fraud detection partners where relevant to account security.

4. Purposes of Processing

cekap88 processes personal data for the following purposes:

1. Account Management: To create, maintain, verify, and administer your Member account on the Platform.
2. Payment Processing: To process deposits and withdrawals via Touch n Go eWallet, Boost, FPX, Maybank2u, CIMB, Public Bank, and other supported MYR payment methods.
3. KYC & AML Compliance: To verify your identity and age (21+), satisfy Know Your Customer (KYC) obligations, and comply with anti-money laundering (AML) and counter-terrorism financing regulations applicable under our operating licence.
4. Platform Security: To detect and prevent fraud, collusion, bonus abuse, and unauthorised account access.
5. Responsible Gaming: To monitor account activity for indicators of problem gambling behaviour and to administer deposit limits, session reminders, and self-exclusion tools.
6. Service Improvement: To analyse usage patterns, diagnose technical issues, and improve Platform features and content for Malaysian users.
7. Marketing Communications: To send promotional offers, bonus notifications, and Platform updates to Members who have opted in to marketing communications. You may opt out at any time via your Account settings or by contacting support.
8. Legal Obligations: To comply with applicable laws, respond to lawful requests from regulatory authorities, and enforce our Terms & Conditions.

5. Legal Basis for Processing

cekap88 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Member Account agreement, including account administration and payment processing.
• Legal Obligation: Processing required to comply with KYC, AML, and other regulatory obligations imposed by our gaming licence and applicable laws.
• Legitimate Interests: Processing for fraud prevention, Platform security, and service improvement, where our interests do not override your fundamental rights and freedoms.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Third Parties

6.1 cekap88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes.

6.2 We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to contractual data protection obligations:

• Payment Processors: Touch n Go eWallet, Boost, FPX, Maybank2u, CIMB, and Public Bank, for the purpose of processing transactions.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify identity documents and screen against regulatory watchlists.
• Game Content Providers: Casino game studios and sportsbook data providers who may receive anonymised or pseudonymised gameplay data for technical integration purposes.
• IT & Security Providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on our behalf under data processing agreements.
• Regulatory Authorities: Gaming licensing authorities, financial intelligence units, and law enforcement agencies, where disclosure is required by applicable law or regulatory obligation.

6.3 Where data is transferred to service providers located outside Malaysia, cekap88 ensures appropriate safeguards are in place, including contractual clauses that require recipients to protect your data to a standard equivalent to this Policy.

7. Cookies & Tracking Technologies

7.1 cekap88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse traffic, and deliver relevant content. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for core Platform functionality including login session management and payment security. These cannot be disabled without impacting Platform usability.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised data on how visitors use the Platform, enabling us to improve features and fix technical issues.
• Functional Cookies: Used to remember your preferences such as language, region, and display settings for a more personalised experience.
• Marketing Cookies: Used, with your consent, to track your interaction with promotional content and measure the effectiveness of marketing campaigns. You may opt out of marketing cookies via your browser settings.

7.2 You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of parts of the cekap88 Platform.

8. Data Retention

8.1 cekap88 retains personal data for as long as your Account remains active and for a minimum of five (5) years following Account closure, in compliance with our gaming licence AML record-keeping requirements.

8.2 Financial transaction records are retained for a minimum period as required by applicable financial regulations, which may exceed the general retention period stated above.

8.3 Support communications are retained for a period of three (3) years following the resolution of the relevant query, unless a longer period is required for legal proceedings.

8.4 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

9. Your Privacy Rights

Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by cekap88:

• Right of Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: To request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: To receive a copy of certain personal data in a structured, machine-readable format.
• Right to Object: To object to the processing of your personal data based on our legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, to withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request. We may require identity verification before processing your request.

10. Data Security

10.1 cekap88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the cekap88 Platform;
• Encrypted storage of passwords using one-way hashing algorithms;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of Platform infrastructure;
• Two-factor authentication available for Member accounts.

10.2 Notwithstanding the above measures, no method of electronic transmission or storage is completely secure. cekap88 cannot guarantee absolute security and encourages Members to use strong, unique passwords and enable two-factor authentication on their accounts.

10.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cekap88 will notify affected Members and relevant regulatory authorities in accordance with applicable legal obligations.

11. Children's Privacy

11.1 The cekap88 Platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated Account.

11.2 If you believe that a minor has registered an Account on the cekap88 Platform, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

12.1 cekap88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or Platform features. The effective date at the top of this Policy indicates when the current version took effect.

12.2 Material changes to this Policy will be communicated to registered Members by email to the registered Account address at least seven (7) days before the change takes effect, where practicable. Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy.

13. Contact & Complaints

13.1 For any questions, concerns, or requests relating to this Privacy Policy or cekap88's data processing practices, please contact our data protection team:

Email: [email protected] (Subject: "Data Privacy")

Live Chat: Available 24/7 via the cekap88 Platform at cekap88.net

13.2 If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the data protection authority applicable in your jurisdiction or to the dispute resolution body designated by our gaming licensing authority.